Help centre
How can we help?
Booking and paying
Is the price I see the price I pay?
Yes. Prices are in rupees and include the nightly rate, the host's cleaning fee and GST. There is no booking fee at checkout.
How can I pay?
By UPI (any UPI app) or by debit or credit card, through Cashfree Payments' secure checkout. Aangan Stay never sees or stores your card number.
When is my booking confirmed?
On listings with instant booking, as soon as you pay. Some hosts approve each booking instead: you pay, and the host has up to 24 hours to accept (less if your check-in is sooner). The deadline is on your trip page. If the host declines or doesn't answer in time, you're refunded in full automatically, and you can withdraw the request yourself for a full refund until they accept.
Do I get a GST invoice?
Yes. A tax invoice from Meera Stay India Private Limited is issued when your booking is confirmed. Open your trip and choose View GST invoice; you can print it or save it as a PDF.
Your stay
When can I check in and out?
Every listing shows its check-in and check-out times before you book, and your trip page shows the times for your booking.
What are house rules?
Hosts say upfront whether they accept unmarried couples, guests with an ID from the same city, alcohol and pets. Check them before you book, so nobody is turned away at the door. Carry a government photo ID for every adult guest.
What if there's a problem when I arrive?
If the host won't let you in, or the place is very different from the listing, use Report a check-in problem on your trip page (it appears from your check-in day). We're alerted straight away, the host's payout is held, and if we confirm the problem you get a full refund. See our check-in promise.
What if something gets damaged?
Tell the host the same day, with a photo. A host has 48 hours after checkout to report damage with evidence; you then have 48 hours to accept or dispute it, and we review disputes. Details are in the Terms.
Cancelling and refunds
How do I cancel?
Open your trip and choose Cancel booking. We show you the exact refund before you confirm. On a refundable listing: a full refund 7 or more days before check-in, 50% from 3 to 6 days before, and none after that. A non-refundable listing gives no refund. If the host cancels, you always get a full refund.
When will my refund arrive?
We send it within minutes, to the account or card you paid with. UPI refunds usually show the same day; cards take 5–7 working days. See the Refund Policy if it hasn't arrived.
Your account
How can I sign in?
With your mobile number (we text you a code), with your email and a password, or with Google. In the iPhone app you can also use Apple.
Why do I need to verify my phone and email?
Before you book or host, we check both, so hosts and guests can always reach each other and so bookings and receipts reach the right person.
How do I delete my account?
On the website go to Account → Delete account; in the app, Profile → Delete account. Your personal data is erased after a short grace period. Records the law makes us keep for tax are kept without your personal details.
Hosting
What does it cost to host?
Listing is free. For each booking you pay a fee of 15.5% of the room amount and cleaning fee, or 8% when the guest came through your own booking link, plus 18% GST on the fee. TDS of 0.1% is deducted under section 194-O. See the Host Terms.
When do I get paid?
Within 2 working days of the guest's check-out, to your verified bank account or UPI ID. First complete verification: Aadhaar through DigiLocker, PAN, and your bank account or UPI ID. More in How and when you get paid.
Can I approve each booking myself?
Yes. For each listing choose instant booking or approve each request. With requests you have up to 24 hours to accept or decline; if you don't answer, the guest is refunded in full automatically.
Still need help?
Email us
support@aanganstay.comInclude your booking ID, if you have one, and the email or mobile number on your account. We reply within 1–2 working days. For a formal complaint, see our Grievance Officer.
Safety and reporting
We have zero tolerance for objectionable content or abusive behaviour.
- Report any message, review or listing from its menu. Our team reviews every report within 24 hours and removes anything that breaks our guidelines.
- Block a user from a message thread: they can no longer contact you, and the conversation leaves your inbox.
- For something urgent, email safety@aanganstay.com with a description and any screenshots.